Contact
How to reach FreeFileFast for support, privacy, accessibility, security, and copyright questions.
Official support contact
Email support@freefilefast.com for product support, privacy questions, accessibility feedback, responsible security reports, copyright concerns, or questions about these policies.
Information that helps
Include the relevant page or tool route, browser and version, device or operating system, what you expected, what happened, and the exact on-screen error. For security and copyright reports, follow the additional guidance on the Security and Copyright pages.
Protect your files and account information
Do not email confidential files, passwords, authentication tokens, private personal data, or production secrets. FreeFileFast support does not need your original file to access a locally generated result. If a file is essential to reproduce a problem, create a small non-sensitive fixture.
Responses
FreeFileFast reviews messages and routes them according to the type and urgency of the issue. Response and resolution times vary with complexity, available information, and message volume. Sending a message does not create a guaranteed response time or support service level.